Booking, cancellation, refund and weather policy

How a booking is confirmed

Submitting a request through this website does not confirm a booking. It creates a booking request and gives you a reference number.

Your booking is confirmed only when both of the following have happened:

1. We have checked availability for your date, vehicle, boat and guide; and
2. A member of our team has verified your deposit payment.

You will receive a written confirmation by email at that point. Until you have it, treat your slot as unreserved.

Deposit and balance

• A 50% deposit confirms your booking.
• The balance is due at least two days before your tour date.
• Settlement is completed on the same day, before guests depart.
• Accepted payments: cash, GCash and bank transfer.

Cancellation and transfers

• Deposits are non-refundable, but your slot is transferable to another person. Tell us the new lead traveller's name and contact details before the tour date.
• Rebooking a private charter is permitted up to seven days before the tour date, subject to a 15% rebooking fee. The credit is valid for one year.

Minimum group sizes

Joiner and combo departures require the published minimum group size, shown on each tour page. If your group falls below it, you may:

• book the shuttle on its own at ₱1,500 round trip for one to six guests;
• move to another date; or
• take a full refund.

Weather and sea conditions

• Sea legs operate only with Philippine Coast Guard clearance. If sailing is suspended, you will be offered a transfer to the inland heritage circuit, a reschedule, or a refund of the sea portion.
• The inland heritage circuit and all sunset combos operate in all but severe weather.
• We reserve the right to adjust the itinerary for weather, sea conditions, road conditions, or guest safety. Your guide will explain any change before it happens.

Surcharges

A ₱300 surcharge applies to any return transfer departing after 10:00 PM.

Children, seniors and PWD

• Children aged 5 to 10 years pay 50% of the adult rate.
• Children below 5 travel free, without a separate seat or set meal.
• Senior citizen and PWD discounts are applied per Philippine law on the applicable portions. Please bring your identification.

Health, fitness and liability

• Please advise us in advance of any medical condition, mobility limitation, or pregnancy. Viewing decks involve short walks on uneven ground and are not wheelchair accessible.
• Protect phones and cameras from water on the sea legs. Laaganan Travel & Tours is not liable for damage to personal gadgets.

If anything here is unclear, ask us before you book. We would rather answer a question than have you assume.